UPDATED FEBRUARY 2026

What We're Building

A transparent look at where Sant Chat AI is headed. Have a feature request? We'd love to hear from you.

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Pro+Shipped

Voice Chat Mode

Visitors speak naturally to your AI — it listens, transcribes, responds, and speaks the answer aloud. Hands-free conversational experience.

Shipped

Teach Mode

Spot a wrong answer? Correct it instantly with Q&A pairs. Your manual corrections take priority over auto-generated responses.

Pro+Shipped

AI-Driven Lead Capture

The AI naturally weaves lead capture into the conversation — asking for contact details at the right moment instead of showing a cold form.

Shipped

Playful Design System

A bold, modern design system with dark theme, animated transitions, and brand stamps — alongside the professional Classic theme.

In Progress

Webhook & Zapier Integration

Send lead data and chat events to any external tool — CRMs, email platforms, Slack, Google Sheets — via webhooks or native Zapier triggers.

In Progress

Multilingual Auto-Detect

Automatically detect the visitor's language and respond in kind. Support for 20+ languages out of the box, no configuration needed.

On the Radar

Human Handoff

When the bot can't help, seamlessly escalate to a real person. Live agent dashboard with real-time takeover, powered by Supabase Realtime.

On the Radar

Conversation Analytics

Topic clustering, satisfaction trends, peak hours, and conversion funnels — turn your chat data into actionable business insights.

On the Radar

Chat Transcript Export

Export full conversation histories as CSV or PDF for compliance reviews, team debriefs, or CRM imports.

Pro+On the Radar

WooCommerce Integration

Product recommendations, order status lookups, and cart assistance — your AI becomes a shopping assistant that knows your catalogue.

On the Radar

Business Hours & Scheduling

Set operating hours, show "we're offline" messages, and let the AI handle after-hours enquiries differently.

Exploring

Multi-Channel (Messenger, WhatsApp)

Deploy the same AI across Facebook Messenger, Instagram DM, and WhatsApp — one brain, every channel.

Exploring

Team Inbox & Agent Routing

Multiple team members, conversation assignment, internal notes, and smart routing based on topic or availability.

Exploring

Conversation Tagging & Auto-Labels

AI automatically tags conversations (sales, support, billing) for filtering, routing, and reporting.

Exploring

Follow-Up Email Sequences

After a lead is captured, trigger automated email drip campaigns to nurture the conversation beyond the chat.

Exploring

A/B Testing

Test different greetings, quick replies, and lead capture triggers to optimise engagement and conversion rates.

Exploring

Developer API & White-Label

Headless widget mode, REST API access, and white-label options for agencies building on top of Sant Chat AI.

Exploring

Shopify Plugin

Bring Sant Chat AI beyond WordPress — a native Shopify app with the same powerful features.

Coming Soon

Human Handoff —
When AI Isn't Enough

Sometimes visitors need a real person. Human Handoff lets your AI seamlessly escalate to a live agent when it detects low confidence or when the visitor asks to speak to someone.

Built on Supabase Realtime for instant message delivery. Your team sees conversations in a live dashboard and can take over with one click — then hand back to the AI when they're done.

Planned rollout

  • 1
    Request Callback
    "Talk to a human" button sends instant notification to your team via email
  • 2
    Live Agent Dashboard
    Real-time conversation takeover from your Sant Chat dashboard
  • 3
    Smart Routing
    Multi-agent support with assignment, queuing, and canned responses

Want to shape what we build next?

Your feedback drives our roadmap. Start using Sant Chat AI today and tell us what matters most to you.

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