An AI chatbot that answers pre-booking questions about availability, cancellation policies, and pricing — guiding visitors from browsing to confirmed reservation. Turn hesitant browsers into confident bookers by answering every question instantly.
No credit card required · Free plan available · 2-minute setup
Visitors start the booking process but drop off when they have questions about cancellation, payment, or what's included. The average booking abandonment rate exceeds 80%, and most of those drop-offs happen because a single unanswered question created just enough doubt to delay the decision.
Your cancellation, rescheduling, and refund policies are on the site but nobody reads them. Visitors ask the same policy questions daily. Burying important policy information in long terms pages doesn't work because visitors want specific answers to their specific concerns, not a wall of legalese.
Visitors compare multiple options and delay booking because they have unanswered questions. Speed of response wins the reservation. In a competitive market, the business that answers a pre-booking question fastest has the best chance of winning that customer's reservation.
Sant Chat AI trains on your actual website content. It answers visitor questions accurately, captures leads, and works 24/7 — no scripting required.
Hi! I can help with booking questions, availability, or policies. What are you looking to book?
I want to book a kayak tour for next Saturday. What time slots are available?
We offer three Saturday time slots: 8:00 AM Sunrise Tour (2 hrs, $65/person), 11:00 AM Mid-Day Explorer (3 hrs, $85/person), and 4:00 PM Sunset Paddle (2 hrs, $75/person). All include equipment, guide, and safety briefing.
What if it rains? Can I reschedule?
Great question! If we cancel due to weather, you get a full refund or free rescheduling to any available date. If you need to cancel for personal reasons, free cancellation is available up to 48 hours before the tour. Would you like to book one of the Saturday slots?
The sunset one sounds amazing. How many people can go?
The Sunset Paddle accommodates up to 12 paddlers per tour. It's one of our most popular options, so I'd recommend booking early. You can book directly on our reservations page, or share your name and email and our team will reserve your spots!
Automatically trains on your actual website content via sitemap sync, so the chatbot gives accurate, site-specific answers instead of generic responses.
Configurable suggestion buttons guide visitors toward the most common questions and actions, reducing friction in every conversation.
Captures visitor name, email, and phone number mid-conversation at the perfect moment, turning casual browsers into qualified leads.
Add FAQ and help content accessible from a dedicated tab in the widget. Visitors can browse answers without starting a conversation.
Scheduled sitemap re-sync keeps your chatbot's knowledge base current. Update your site and the AI learns the changes automatically.
Match your brand perfectly with custom colors, themes, and design systems. Your chatbot looks like it was built just for your site.
Yes. The chatbot learns your policies from your website content. It can explain cancellation windows, refund timelines, rescheduling options, and any special conditions clearly and accurately. Having the chatbot deliver policy information conversationally is far more effective than expecting visitors to read your terms page, and it resolves the specific concern that was preventing them from completing their booking.
Sant Chat AI works alongside your existing booking system (Amelia, Bookly, WooCommerce Bookings, etc.). It answers questions and then directs visitors to your booking page or calendar. For lead-based bookings, it captures contact details directly. The chatbot handles the pre-booking conversation that builds confidence, then seamlessly hands off to your booking system for the actual reservation.
Absolutely. Use the Help Articles feature to create a pre-booking FAQ tab in the widget. Add tips about what to wear, what to bring, accessibility information, and other details visitors need before they arrive. This proactive information sharing reduces no-shows and improves the customer experience by ensuring guests arrive prepared and excited rather than confused about logistics.
Let AI answer pre-booking questions and remove hesitation so visitors click "Reserve" with confidence.
Get Started FreeNo credit card required. Cancel anytime.